Welcome to Cotton:On Sales Store’s FAQ section. Here you’ll find answers to common questions about our premium menswear collections, shipping policies, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
What types of clothing does Cotton:On Sales Store specialize in?
We specialize in premium menswear including:
- Jeans & Trousers: High-quality denim and tailored pants
- Outerwear: Statement jackets and coats
- Knitwear & Sweats: Comfortable yet stylish sweaters and sweatshirts
- Tops: Versatile shirts for any occasion
- Shorts and Swimwear: For your casual and vacation needs
- All In Ones: Complete outfits for the modern man
What makes your products different from other menswear brands?
Our collections are designed for the modern man who values both style and efficiency. We focus on:
- Premium fabrics that offer both comfort and durability
- Trend-forward designs that maintain timeless appeal
- Versatile pieces that transition seamlessly from work to weekend
- Quality craftsmanship in every stitch
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We never store your complete payment details on our servers.
How do I know my order was placed successfully?
You’ll receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam folder or contact us at [email protected].
Shipping & Delivery
Where do you ship from?
All orders ship from our headquarters at 2108 Winifred Way, Indianapolis, US 46256.
What are your shipping options?
We offer two shipping methods:
- Express Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Standard Shipping: Via EMS for orders over $50 USD, delivered in 15-25 business days after dispatch
Do you ship worldwide?
Yes, we ship globally! However, some remote areas in Asia and other regions may have delivery restrictions. If your location is outside our standard delivery zones, our customer service team will notify you immediately.
How can I track my order?
Once your order ships, you’ll receive tracking information via email. You can use this to follow your package’s journey in real-time until it arrives at your doorstep.
What if my package is lost or damaged?
While we take great care in packaging your premium menswear, if your items arrive damaged or if your package is lost in transit, please contact us immediately at [email protected] and we’ll resolve the issue promptly.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return?
Simply email our support team at [email protected] within 15 days of receiving your order to begin the return process. Please include your order number and reason for return.
Are there any items that can’t be returned?
For hygiene reasons, swimwear and underwear cannot be returned unless they arrive damaged or defective.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9am to 5pm EST. Emails received outside these hours will be answered the next business day.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out to our friendly customer service team. We’re here to help you look sharp without the endless wait!
Ready to upgrade your wardrobe? Browse our collections of jeans, outerwear, and knitwear today and experience delivery that keeps pace with your lifestyle.